My balm/body butter is melted. What should I do?

Our balms & body butters are made out of oils and butters that have a certain melting point. While room temp is great for them, in transit heat of trucks and postal warehouses may cause melting, especially during summer months. Due to this, please refrigerate right side up for about 30 minutes before breaking seal and opening. If product has leaked, please contact The Rainbow Alchemist.

I am local. Can I skip shipping and do local pickup?

Yes!!! During checkout, choose "In Store Pickup" for local. While The Rainbow Alchemist does not currently have a brick & mortar store location, I will honor local pickups. Please email or text to confirm pickup and discuss details. Address listed is Ashland local post office. That can be used as a pickup location, or other arrangements can be made.

Why is my magnesium oil making my feet tingle?

When a body is particulary deficient in magnesium, adding the oil to the bottom of feet - or elsewhere on body - may cause temporary tingling. This tingling goes away within a few minutes. As the body increases it's magnesium levels, this tingling will go away. 

Why did the magnesium oil make my feet dry/scaly?

Magnesium Oil is made out of magnesium chloride which is a salt. Because of this, it will tend to cause exfoliation, especially if using on feet which tend to be more calloused with a buildup of dead skin cells. This sloughing of skin can be easily exfoliated the rest of way during bathing with a pumice stone or one of our sugar srubs. If this is bothersome, follow up spraying oil on feet with a lotion then socks to prevent this from happening. 

How can I leave a review?

Go to website and click on page of product that you ordered. Underneath the pricing is the option to add a review. Click on link and message your review on form. Form will be sent to admin for approval and will appear on website as soon as approved! Don't forget to tag us on your social media and share with family and friends.